Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at cakesbyaleina@gmail.com.
Getting in touch
Tuesday-Saturday : 9am-5pm
Sunday : 9pm-4pm
United Kingdom, Romford
16 Farnham Road RM3 8 DX
Phone: +447407146282
Email: cakesbyaleina@gmail.com
Ordering
The best way to change your order is to contact our support or simply give us a call during our business hours. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.
3 days. If you need something sooner, contact us and we'll see if we can accommodate. (add contact method and details)
Cakes are to be stored in the fridge and taken out approx. 1-2 hour before being cut, depending on the room temperature. Please follow the instructions on/inside the box for further information.
Delivery & Collections
The time of making the order can last from 3-4 days or more, it depends on the size and decoration of the cake.
At the moment we only deliver wedding cakes, but we are working on delivery and soon it will be possible.
Yes.
Tuesday-Saturday : 12-5pm
Sunday : 12-4pm
Payments
We accept VISA, MasterCard, American Express, Discover and Paypal. Please note that the available payment methods may change depending on your region.